800.647.0031
800.647.0031

Frequently Asked Questions

  • What is the difference between a James Free ring and one from another jeweler?
  • A:Rings from James Free are unique as they are created to fit each individual differently. Loose diamonds are chosen followed by the mounting and band, all which can vary in detail and custom design depending upon the customers wants. Each ring is hand crafted, not manufactured or sent out of store. Each of our designers have their own special touches when creating the perfect ring, therefore providing James Free signature styles made by only the best James Free jewelry designers.
  • Where do James Free diamonds come from?
  • At James Free we have eliminated the middle man from the buying part of the diamond business. We buy directly from the source, which allows us to sell our products at wholesale prices. When buying directly from the source, each diamond is hand selected for only the best quality and must be approved by four gemologists with combined over 100 years of experience before the diamond is seen or even considered for sale on the showroom floor. We ensure that only the best diamonds are sold at James Free, making the process long and thorough to benefit the customer.
  • Do James Free diamonds have certificates?
  • These certifications are from the most respected and unbiased diamond laboratories in the world, giving the consumer an objective quality report of the diamond including the color, clarity, cut and carat weight. Without the certification from an independent lab, the grading becomes merely the opinion of the salesperson. James Free Jewelers has one of the largest selections of GIA and EGL USA certified diamonds in the area, thus making sure each customer is absolutely confident of the quality of their diamond.
  • Are James Free GIA and EGL USA Certified diamonds really being offered to me at true wholesale prices?
  • Most of our diamonds are sold below the Rapaport wholesale price list, the widely accepted diamond dealer price list. At James Free Jewelers we buy direct from the source with no series of middleman markups. Visit www.jamesfree.com to view James Free Jewelers’ complete guide to diamond buying plus some creative tips on popping the question.
  • Which diamond cuts does James Free offer?
  • James Free carries Round, Princess, Radiant, Emerald, Oval, Marquise, Pear, Asscher, Cushion, and Heart shaped diamonds. If there is a certain cut that we do not have in store such as the Trillion cut, we will custom buy that shape for you.
  • What is more important in a diamond – cut or clarity?
  • The importance of cut or clarity in a diamond is based upon personal preference. Our Sales Associates can explain the differences in each to better understand which of these elements is more important to you. James Free only carries color grade D through H with clarity greater than SI.
  • Does James Free create custom designs?
  • James Free employs highly trained professional jewelry designers in house to create custom designs. Available services are engraving, rebuilding of old or estate jewelry, creation of jewelry from sketch and more. Designers follow a strict process of design with open communication with the customer so the final piece exceeds all expectations. No project is too difficult for our James Free designers.
  • Will James Free create a custom mounting for my own diamond?
  • Certainly. James Free designers are capable of creating any style of mounting that you want. Designers will sketch the creation and then show you before creating it to ensure your happiness with your mounting.
  • Do I need to request an appointment to visit James Free?
  • Absolutely not. Please feel free to visit either James Free location any time we are open for business. We are a large family that extends to yours. Feel free to bring your family, pets, and anyone that may love jewelry to visit.
  • Does James Free have a full 30 day money back guarantee?
  • Yes, our policy at James Free Jewelers is to give each customer a full 30 day money back guarantee (not a store credit) on the purchase of a diamond. This guarantee cannot be offered from a dealer who does not own the diamond he is selling. James Free Jewelers wants you to be thrilled with your diamond, not stuck with it.
  • Does James Free offer a full refund towards a future upgrade?
  • At James Free Jewelers, we offer a lifetime upgrade. If you want to trade your diamond in later, present the original receipt, and we will give you the full amount of your original purchase toward the purchase of a new diamond of greater value. If you buy a diamond today for $4000, and want to trade it in later for a diamond that cost $4100, you pay $100.
  • What are my financing options?
  • James Free Jewelers offers no interest financing for up to 12 months to approved customers.
  • How can I be confident with my diamond purchase?
  • The only way to be absolutely sure of the quality of your diamond is to have it certified. A certification is an independent, objective quality report issued by an outside laboratory and includes the exact measurements and proportions of you r diamond as well as the color, clarity and carat weight. Each certification has its own number, the date which it was analyzed and a plotting of the diamond which shows the inclusions in the diamond. The two leading labs in the world that offer these unbiased certifications are: GIA- Gemological Institute of America and EGL USA - European Gemological Laboratory.
  • What is the difference between an appraisal and a certification?
  • There are no official guidelines to issue an appraisal. An appraisal is the opinion of a jeweler affiliated with the store selling the diamond. A certification is an independent, objective opinion of a diamond issued by a laboratory. It is the most important consideration when purchasing a diamond. The certification is the only way to be absolutely positive about the quality of your diamond.
  • What do I get with my James Free diamond purchase?
    • Free Lifetime Sizing**
    • Free Engraving and Free Appraisal
    • Free Cleaning and Free Lifetime Inspections
    • Free Certification and Insurance Appraisal
    • Free Lifetime Option to Upgrade: Trade in any James Free Diamond and we will apply your original purchase price toward the purchase of a more valuable diamond.
    • A 10% Savings on the purchase of your wedding bands when an engagement ring is purchased
    • A Full 30 Day Money Back Guarantee
    • 90 Day Price Protection
    • *Must present original receipt
    • **Within 1 size of original ring size
  • Do your timepieces come with a warranty?
  • All of our timepieces come with a manufacturer’s warranty. James Free uses only genuine manufacturer parts for any custom or repair work. We house a state-of-the-art facility crafted by Rolex with expert Swiss watchmakers on staff.
  • Do your pre-owned timepieces come with a warranty?
  • Yes, our pre-owned timepieces come with a full warranty.

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