Returns & Exchanges
Returns & Exchanges Policy
Follow these steps to return merchandise by mail:
- Contact us at 800-647-0031 or firstname.lastname@example.org to receive your Return Authorization Number and Return Label. Once the RA Number has been issued, it will be valid for 7 business days for returns, or 10 business days for international returns.
- Please return your item with the shipping label sent to the email address on your account. Please remember to write the Return Authorization number on the outside of the box prior to shipping. Packages without this number will not be accepted.
- Ship the return to: 3100 Far Hills Avenue, Dayton, Ohio 45429.
All items must be returned in their original condition: unworn, unaltered and undamaged. Goods damaged due to customer negligence will not be accepted for exchange.
* Custom/special orders are not eligible for exchanges. Custom/special orders include any items that are not in standard stock on the James Free website, or items that have been changed under special request of the customer.
Do Not Remove Tags
Items sent with a do not remove tag can be returned, but only with the tag in-tact and on the product where originally placed. If the tag is removed or tampered with then that item will incur at restocking fee. The restocking fee is 30% of the items cost before discount.