Returns & Exchanges Policy

Follow these steps to return merchandise by mail:

  1. Contact us at 800-647-0031 to receive your Return Authorization Number and Return Label. Once the RA Number has been issued, it will be valid for 7 business days for returns, or 10 business days for international returns.
  2. Please return your item with the shipping label sent to the email address on your account. Please remember to write the Return Authorization number on the outside of the box prior to shipping. Packages without this number will not be accepted.
  3. Ship the return to: 3100 Far Hills Avenue, Dayton, Ohio 45429.

All items must be returned in their original condition: unworn, unaltered and undamaged. Goods damaged due to customer negligence will not be accepted for exchange.

* Custom/special orders are not eligible for exchanges. Custom/special orders include any items that are not in standard stock on the James Free website, or items that have been changed under special request of the customer.

James Free Official Jeweler of NFL Cincinnati Bengals
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